Privacy Policy

Privacy Policy — VELMORA.SHOP

Last updated: June 2025

VELMORA.SHOP ("we", "us", or "our") is operated from the Netherlands and takes your privacy seriously. This policy explains what personal data we collect, why we collect it, and how we use it in accordance with the General Data Protection Regulation (GDPR).

What data we collect

When you place an order we collect your name, email address, shipping address, and payment information. Payment details are processed securely by our payment provider and are never stored on our servers. We also collect browsing data (pages visited, time on site) through cookies to improve your experience.

How we use your data

We use your data to fulfil and ship your orders, send order confirmation and shipping emails, respond to customer service enquiries, and improve our website. If you have opted in, we may also send you promotional emails. You can unsubscribe at any time.

Data sharing

We do not sell your personal data. We share it only with trusted service providers (shipping carriers, payment processors) who need it to fulfil your order, and only to the extent necessary.

Your rights (GDPR)

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email us at Shopvelmoraeu@gmail.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Cookies

We use essential cookies to keep your cart and session active, and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.